Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

RETURNS
To be eligible for a return, you must submit your return request within 30 calendar days after receiving the item. The item must be unused, undamaged, and in the same condition in which you received it. The product must be in the same condition that you received it and undamaged in any way.

RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].

Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of a civicvalor.com error, the cost of return shipping will be deducted from your refund.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Once we receive and inspect your returned item, we typically process eligible returns, exchanges, or refunds within 5–7 business days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will email you when we process your return.

EXCEPTIONS
The following items cannot be returned or exchanged:

• perishable items
• intimates
• gift cards
• custom items
• digital products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at our Support Center

Refund Method:

All refunds will be returned to your original payment account via the same method used for the order. Other refund methods (e.g., cash, bank transfer) are not supported:1.Credit Card Payment: Refunded to the corresponding bank card account
2. Third-Party Payment (PayPal/Apple Pay/Klarna, etc.): Refunded to the corresponding third-party payment account
Refund Processing Time:
Refunds are initiated immediately after approval. The actual arrival time is as follows:
1. Third-Party Payment: 1-3 business days
2. Credit Card: 3-7 business days (may be delayed up to 10 business days in some cases)
Note: Weekends and public holidays are not counted as business days, which may delay your refund